lots of travel information

Online travel agent review.

Expedia is an established name in travel. The company have been around since 1998 and is an award winning online travel agent in UK

Like all travel operators, Expedia
offer flights, hotels, holiday packages, short break deals and special offers. The home page of the travel site highlight travel news and their latest holiday deals. For those who wants to tailor made their holiday, there is a travel search box to help you find your holiday hotels, flights, packages and car hire.

If you aren't sure of where you would like to go, there are also travel destinations suggestions for you to consider. These travel suggestions changes from time to time, they could be recommendations made by travel experts or it could be base on seasonal changes.

Need advice about Visa entry, weather condition, airport guide, maps and currency timetable? There is a link in Expedia
that will direct you to the page with these information.

Many travel agents are members of reputable and legitimate travel association that protects customers travel bookings. These are insurance for customers as it give them a piece of mind on whom they are dealing with. In UK, Expedia.co.uk hold the ATOL license which means that travellers who book and pay for their travel in UK are protected in the event of any problem faced with flights or holiday packages. ATOL also ensure that customers would not lose the money they have paid for their travel.

An important criterion of a good travel agent is customer service. They must provide easy means of contact either by phone or by email especially when we are in another country. There is a expedia
customer service centre page for you to find an answer to your questions, an email address for you to direct your query and a phone number if you want to speak to them.

Verdict:

I find the expedia
easy to use. It is easy to navigate through the site, the links are clear and pages load quickly.

There are lots of useful information in the website. It did take a while for me to find the phone number for contact in case of emergency which is not a good point.

I find expedia
very proactive, they are always coming up with new holiday deals. They have frequent joint promotions with other travel providers such as car hire companies. There is top 10 lists of destinations, holiday types which is a useful tool.


Overall rating : 4 out of 5 star